Un ejemplo real de cómo en la actualidad la inteligencia artificial está eliminando puestos de trabajo. Esperemos que al mismo tiempo se estén creando en algún otro sitio en el mismo volumen o mayor aún.

[…] “When we set up the experience, we predicted it would serve around 10% of customer queries,” says Sinead. “But when we switched it on, that number was about 25%, and still rising.” Now the team aims to move the YourDPD app onto Firebase, ready to hit a resolution rate of 50%, dramatically reducing the need for human advisors to take over on support conversations. […]

cloud.google.com DPD UK Case Study